It’s been a long time coming but we’ve finally released our new Bet Slip Version 1.999999 (Beta).
Thanks to everyone that commented on our previous blog post with suggestions. We tried to take on board everyone’s ideas but some just weren’t possible. For example one smart arse wanted the winners before the event happened. We’re still working on a flux capacitor for that one, but rest assured you’ll be 2nd to know when it happens. Well 3rd after we take our competitors to the cleaners.
We have crammed in a lot of your suggestions including:
- New In-line version of the betslip that follows you down the page.
- Option to retain the betslip as a pop-up
- One click “Add to bet slip” links
- Ability to create multiple bet types on one slip
- Ability to apply one amount to multiple singles
- Remove certain selections without removing all selections
- Winnings calculated on the fly (done wherever info is available)
- Option to retain your selections after you place your bet
- Intuitive “Further Info” links
- Enhanced price change alerts (betslip preference settings)
For more information, have a glance at our betslip tutorial.
Please keep the suggestions coming as when we get really bored in the office and Paddy won’t let us go home, we read them.
Thanks,
Web Team
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Feedback from Web Team
Over 24 hours and a few hundred thousand successful bets placed on the new betslip since we went live with it yesterday morning.
As with any new development there have been a few teething problems that we are working hard on fixing. Thanks for all of your feedback, both good and bad, as it helps us to look at issues that are important to you.
We have been working on a new betslip, specifically in response to requests received from customers over the past year, including the suggestions that came through the blog.
Many of you have posted to say “If it isn’t broken…” It’s true that the betslip worked, but it didn’t do all the things people were asking for. We are constantly looking at ways to improve things, allowing you to get bets on faster and more easily. We really do believe that the new slip enables you this.
We will hold our hands up and say that we should have given you more warning and apologise for that, we will definitely look at how we communicate these changes to you in the future.
A lot of feedback has been centred around the size of the text on the site. We are actively looking at increasing this and hope to have something for you very soon.
A number of other issues seem to be based on placing in-running betting. Again we are working on resolving issues with this and have already taken some steps to improve this.
As always we are pushing to improve the speed of the site and like any new development we will be working on this as well over the next couple of days.
One of the main improvements with the new betslip is that it presents you with all your betting options on one screen. The multiples section is directly underneath your singles section. This allows you to combine any single selections you have made into multiple bets. The multiple options will appear once one or more selections are added. One thing to note on this – if your selections cannot be combined into a multiple then the multiple option won’t appear. If the selections you have made are combinable and you are still experiencing problems then please contact our customer service team and they will help you out.
I want to take this opportunity to remind everyone that for specific issues our free Customer service team are here and ready to help you please call them on
UK:08000 565 275 (Freephone number)
Ireland:1800 238 888 (Freephone number)
World:+353 14040120
support@paddypower.com
We will also be launching a “How to” video tomorrow to help you all out.
Please, keep the feedback coming as it’s not ignored…
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Further Feedback from Web Team
There have been a few comments about the betslip not working across all browsers.
We tested the new betslip rigorously to ensure that it worked on as many browsers as possible, including Firefox and Safari.
We can see that successful bets are being placed on all of these versions (Accounting for 99.5% of all of our users preferences).
Internet Explorer 7
Internet Explorer 6
Firefox 2
Firefox 1.5
Safari 3.1.1 (On a Mac and a PC)
(Note: we don’t support Opera but we will be trying to fix some problems we have uncovered in due course)
If you are still having problems it may due to the browser settings. Please contact our free customer support and they will help you. Some browser problems only occur on certain operating systems (e.g. Microsoft Windows Vista) so it may help to have those details as well.
Web Team
Customer Service Contact Details
UK:08000 565 275 (Freephone number)
Ireland:1800 238 888 (Freephone number)
World:+353 14040120
support@paddypower.com
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Further Feedback from Web Team
A lot of feedback we have received was about the size of the text on the Betslip. We have now increased this so it is the same as the other text on the site and you are right, it does look better.
We have also added in extra information to the Fore/Tricast options for racing bets so you can see the selections you have added and the order in which they will be placed.
Paddy has put together a new video tutorial to run though the new Betslip functionality. If you’re having problems placing bets, hopefully this will be helpful. Click on the image to launch the video.
Customer Service Contact Details
UK:08000 565 275 (Freephone number)
Ireland:1800 238 888 (Freephone number)
World:+353 14040120
support@paddypower.com
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